This Privacy Policy outlines the terms under which 5Sento uses and protects the information provided by its users when using its website. The company is committed to ensuring the security of its users’ data. When we ask you to provide personal information by which you can be identified, we do so with the assurance that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continuously check this page to ensure that you agree with any changes.

Information Provided by the User

Our website may collect personal information, such as your name, contact information including your address, mobile number, email address, and demographic information. Additionally, when necessary, specific information may be required to process an order or facilitate delivery or billing.

Use of Collected Information

Our website uses the information to provide the best possible service, particularly to maintain a user registry, track orders (if applicable), and improve our products and services. Periodic emails may be sent through our site with special offers, new products, and other advertising information that we believe may be relevant to you or beneficial. These emails will be sent to the address you provide and can be canceled at any time. 5Sento is highly committed to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Cookies

A cookie refers to a file that is sent to request permission to be stored on your computer. By accepting the file, the cookie is created and helps to analyze web traffic or facilitate future visits to a recurrent website. Another function of cookies is that they allow websites to recognize you individually, thus providing you with a personalized service. Our website uses cookies to identify which pages are visited and how often. This information is used solely for statistical analysis, and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service on websites. They do not give access to information from your computer or about you, unless you choose to share it directly. You can accept or decline the use of cookies, but most browsers automatically accept cookies as they help to offer a better web service. You can also change your computer settings to decline cookies. If cookies are declined, some of our services may not be available.

Third-Party Links

This website may contain links to other sites of interest. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected, and therefore we are not responsible for the terms, privacy, or protection of your data on these third-party sites. These sites are subject to their own privacy policies, which is why we recommend that you consult them to confirm that you agree with them.

Control of Your Personal Information

At any time, you can restrict the collection or use of personal information provided on our website. Every time you are asked to fill out a form, such as user registration, you can mark or unmark the option to receive information via email. If you have previously opted to receive our newsletter or advertising, you can cancel it at any time. This company will not sell, assign, or distribute personal information without your consent unless required by a judge with a court order. 5Sento reserves the right to change the terms of this Privacy Policy at any time.

ABOUT WHATSAPP AND INSTAGRAM DM SERVICE

5Sento offers customer service online through the following channels:

• Exclusive WhatsApp service line: +57 317 6361087

• Instagram DM: (@5sentocoffe)

This service is provided Monday to Friday from 8:30 a.m. to 6:00 p.m., and Saturdays from 9:00 a.m. to 3:00 p.m. Situations in which the service hours or medium may change include:

• Updates to the WhatsApp or Instagram messaging services.

• Power outages at our Cali offices, where our servers are currently operated.

• Any abnormal disruption to the stability and speed of our internet service provided by the company handling it for 5Sento.

If you experience any issues with a purchase or delivery, please contact us through the provided customer service channels. We will review the case and resend the product or process a refund as necessary.